Citizen Feedback

Online Customer Service Survey

The Grapevine Police Department is committed to providing exemplary customer service in a professional manner that ensures all citizens and visitors a safe and secure environment.

The online citizen survey asks a few questions about the service you received. The information is used to evaluate our service to you and modify activities accordingly. Thank you for your time.


Feedback from our community is welcomed and appreciated.  If you have a positive experience with our officers or department, and would like to submit a commendation, you can do so through our online citizen survey.   

Citizen Complaint



It is the policy of the Grapevine Police Department to investigate all complaints against the department or its employees. This ensures the integrity of the department while protecting the rights and interests of both citizens and department employees.

Any person who believes that they have been the recipient of racial profiling or any other employee misconduct affected by a member of the Grapevine Police Department, may file a complaint.

Submitting a Complaint

You may file a complaint by printing the complaint form and take the time necessary to complete it. Please give specific information concerning the details of your misconduct allegation. By completing the form you are certifying that the information provided is true and accurate to the best of your knowledge. You further understand that making a false report to a police officer is a criminal offense (Penal Code Section 37.08 - False Report to Peace Officer or Law Enforcement Employee).

A complaint may be completed in person with a supervisor or by telephone, mail, or email. The police department is located inside the Grapevine Public Safety Building at: 1007 Ira E. Woods, Grapevine, TX 76051.

Forms can be mailed to:
Grapevine Police Department
Attn: Professional Standards Unit
1007 Ira E. Woods Avenue
Grapevine, TX 76051

Forms can be emailed to:

The administrative telephone number for the department is 817.410.3204. To speak with a supervisor after normal business hours, you may call 817.410.8127.

Complaint Form